Firefly Hub Ltd – Membership Terms & Conditions
- Introduction
1.1 These Terms and Conditions (“Terms”) govern membership of Firefly Hub Ltd (“Firefly Hub”, “we”, “us”, “our”) networking groups, meetings and related services.
1.2 By applying for membership, attending Firefly Hub meetings (including on a free trial basis), or continuing to participate in a Firefly Hub group after a free trial, a member agrees to be bound by these Terms.
1.3 These Terms apply to all members, regardless of the membership option or payment plan selected.
- Membership options, free trials and start of contract
2.1 Firefly Hub may offer a free trial period (for example, a limited number of meetings) for prospective members. Any such free trial is described at the point of sign-up.
2.2 When signing up for a free trial, the prospective member will be asked to select a membership option (for example, monthly or annual) and provide payment details or a mandate.
2.3 Automatic transition after free trial
If, after completing a free trial, the prospective member continues to attend the group or remain in the Firefly Hub community, their membership will automatically move onto the membership option selected at sign-up, without further communication from Firefly Hub, and these Terms will take effect as a rolling contract for that membership option.
2.4 If the prospective member does not wish to become a paying member after the free trial, they must:
- Notify Firefly Hub in writing before the end of the free trial; and
- Stop attending Firefly Hub meetings and using member services.
2.5 Firefly Hub reserves the right to withdraw free trials or change the trial terms at any time. Any changes will not affect a free trial already in progress.
- Membership term and rolling contract
3.1 Membership is offered on a rolling basis aligned with the membership option chosen at sign-up.
3.2 Membership continues until:
- The member gives valid notice in accordance with Section 6; or
- Firefly Hub terminates the membership under Section 7.
3.3 Continuing to attend meetings and/or paying membership fees after any initial term means membership automatically renews on the same terms, unless otherwise agreed in writing.
- Fees, payment and non-refunds
4.1 Membership fees, payment frequency and any joining fees are set out at the point of sign-up and may be updated from time to time.
4.2 Members agree to pay membership fees in full and on time by the method requested by Firefly Hub.
4.3 No refunds within the membership period
If a member chooses to leave the group within their agreed membership period, including within any six-month period where applicable:
- They remain liable for all fees due for that period; and
- They are not entitled to any refund of fees already paid.
4.4 If payments are missed or fail, Firefly Hub may:
- Suspend membership and access to meetings;
- Apply reasonable administration charges; and/or
- Terminate membership under Section 7.
- Attendance, participation and etiquette
5.1 Firefly Hub is a collaborative networking community. By joining, each member agrees to:
- Attend meetings regularly and on time where reasonably possible;
- Communicate courteously and professionally with all members and guests;
- Respect the time and contributions of others; and
- Follow any reasonable meeting guidelines issued by the Host or Firefly Hub.
5.2 Promotion of members
Members are expected to positively and actively promote other Firefly Hub members where genuinely appropriate, including:
- Sharing recommendations when confident in a member’s service; and
- Making introductions where it is in the best interests of clients or contacts.
5.3 Members are not required to make referrals where it would be inappropriate or contrary to their professional judgment or obligations. However, persistent refusal to engage in the spirit of mutual support may be treated as a breach of the Firefly Hub ethos under Section 7.
- Leaving the group and notice
6.1 If a member wishes to leave their Firefly Hub group, they must give written notice in accordance with the notice period set out in their membership option.
6.2 Membership and any reserved seat in the group will end at the expiry of the applicable notice period.
6.3 As set out in Section 4.3, if a member leaves within their agreed membership period, they are not entitled to a refund of fees already paid.
- Firefly Hub ethos and right to remove members
7.1 Firefly Hub reserves the right to suspend or terminate a membership where a member’s behaviour is inconsistent with the Firefly Hub ethos or these Terms. Examples include, but are not limited to:
- Abusive, discriminatory or harassing behaviour towards members, hosts, sponsors or guests;
- Repeated failure to follow meeting etiquette or reasonable instructions;
- Misrepresentation of services or qualifications;
- Conduct that damages or is likely to damage the reputation of Firefly Hub or its members; and
- Persistent refusal to engage in the collaborative, supportive nature of the group.
7.2 Where possible, concerns will be raised informally and/or in writing before formal action is taken. However, in serious cases Firefly Hub may suspend or terminate membership with immediate effect in order to protect the group.
7.3 If Firefly Hub terminates a membership for breach of these Terms or the Firefly Hub ethos:
- No refund of membership fees will be due; and
- Any further rights or remedies available to Firefly Hub, including recovery of unpaid fees, remain unaffected.
- Other networking groups
8.1 Firefly Hub recognises that members may attend other networking events or join other business communities.
8.2 Firefly Hub does not prohibit members from attending other networking groups, provided that they:
- Continue to uphold the Firefly Hub ethos and standards; and
- Do not misrepresent Firefly Hub or use its platform to promote directly competitive membership products in a way that undermines the group.
8.3 Any specific category or seat rules for a particular group will be communicated separately by the Host and form part of that group’s operating guidelines.
- Introductions, referrals and liability
9.1 Firefly Hub acts as a facilitator of introductions between members and guests. Firefly Hub does not provide professional services on behalf of members and is not party to any contracts entered into between members.
9.2 Each member acknowledges that:
- Any decision to engage or refer another member is entirely their own; and
- They must carry out their own due diligence, including checking professional qualifications, insurance, regulatory status, references and any other credentials relevant to their needs.
9.3 Firefly Hub does not guarantee the quality, suitability or outcome of any services provided by members and is not responsible for any loss, damage or dispute arising from member-to-member work.
- Limitation of liability
10.1 To the fullest extent permitted by law, Firefly Hub excludes all liability for:
- Any loss, damage, claim or expense arising from services provided by one member to another;
- Any business or economic loss, including loss of profit, revenue, contracts, goodwill or opportunities; and
- Any indirect or consequential loss.
10.2 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be excluded.
- Data protection and communications
11.1 Firefly Hub will process personal data in accordance with applicable UK data protection laws and its Privacy Policy.
11.2 By joining, members consent to Firefly Hub contacting them by email, phone or other reasonable means about:
- Membership administration;
- Meeting information and changes; and
- Events, opportunities and updates relevant to Firefly Hub members.
11.3 Members may opt out of certain marketing communications at any time, but operational communications necessary to manage membership may still be sent.
- Changes to these Terms
12.1 Firefly Hub may update these Terms from time to time. Where changes are material, members will be notified by email or via usual communication channels.
12.2 Continued membership and attendance at meetings after such notice constitutes acceptance of the updated Terms.
- Governing law and jurisdiction
13.1 These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
13.2 The courts of England and Wales shall have exclusive jurisdiction over any dispute arising under or in connection with these Terms.
- Contact details
Firefly Hub Ltd
Company number: 08025585
Registered office: Willow House, 20 Ryburn Close Canterbury Gardens, York, United Kingdom, YO30 4XH
Email: Hello@fireflyhub.uk
Website: www.fireflyhub.uk
